Business Process Outsourcing (BPO) has become an important
management practice and a business strategy that yields many
benefits to companies. Over the last decade the BPO service market
has been growing at a steady pace, but the 2008-2009 economic
crisis, that affected every economy in the world, also affected the
BPO service market. The effects of the crisis will continue to be
seen and the consequences will probably impact markets and
economies in the years to come. In this context there is a need to
see how the BPO service market is being affected, how the companies
are coping with economic downturns, and how an outsourcing venture
could be successfully undertaken under these conditions. Moreover,
it is necessary to analyze whether companies can benefit from
outsourcing and if it is a sensible strategy to start a BPO project
in times of crisis and recession. This study provides a
comprehensive analysis and assessment of the impact of the
2008-2009 crisis on the BPO service market.
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