Bringing together library and information science faculty and
practicing library managers, this work combines some of the most
exciting concepts and methodologies of library evaluation with the
practical experiences of those working in the field. A variety of
approaches (e.g., focus groups, TQM) are thoroughly described, then
illustrated with actual case studies. These cases can serve as
inspiration and models to library managers and other individuals
responsible for evaluation, as well as to those who aspire to
library management positions.
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