In a time of unusual stress, with a pandemic raging and economic
insecurity and dislocation increasing, we need to rediscover the
values that make us human, that give us a sense of meaning in order
to increase our potential for productivity and success. What stands
in the way, however, is a professional culture where human
connectedness is a lost art: the frenzied numbers-obsessed,
bottom-line thinking, the "scratch and claw" workplace, and
organizations where the boss can literally be an algorithm. Through
moving stories and a modern spin on the ancient framework of
Socratic dialogue, David Brendel and Ryan Stelzer show how to move
forward and build workplaces fit for humans through what uniquely
defines us as human beings: our ability to think, talk, and create.
By thinking carefully about a challenge, engaging peers in dialogue
via open-ended questioning, and building a strategy
collaboratively. Think Talk Create enables us to cultivate trust
and define collective values, seemingly "soft" attributes that
nonetheless markedly increase innovation and, ultimately, financial
performance. Think: Step back, slow down, avoid impulsive,
short-sighted decision making. Talk: Ask non-judgmental, open ended
questions, with your mind as a blank slate, pursuing the problem
like an empirical scientist or a judge presiding in court. Create:
Bring something new and meaningful into play, a novel solution to a
pesky problem that can move the world in surprising, positive
directions.
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