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Books > Social sciences > Sociology, social studies > Social institutions > Work & labour
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Housekeeping by Design - Hotels and Labor (Paperback)
Loot Price: R829
Discovery Miles 8 290
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Housekeeping by Design - Hotels and Labor (Paperback)
Expected to ship within 10 - 15 working days
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One of the great pleasures of staying in a hotel is spending time
in a spotless, neat, and organized space that you don't have to
clean. That doesn't, however, mean the work disappears when we're
not looking, someone else is doing it. With Housekeeping by Design,
David Brody introduces us to those people the housekeepers whose
labor keeps the rooms clean and the guests happy. Through
unprecedented access to staff at several hotels, Brody shows us
just how much work goes on behind the scenes and how much
management goes out of its way to make sure that labor stays
hidden. We see the incredible amount of hard physical work that is
involved in cleaning and preparing a room, how spaces, furniture,
and other objects are designed to facilitate a smooth flow of
hidden labor, and, crucially, how that design could be improved for
workers and management alike if front-line staff were involved in
the design process. After reading this fascinating expose of the
ways hotels work or don't for housekeepers one thing is certain:
checking in will never be the same again.
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