This book analyzes various aspects of enterprise information
systems (EIS), including enterprise resource planning, customer
relationship management, supply chain management systems, and
business process reengineering. It describes the evolution and
functions of these systems, focusing on issues related to their
implementation and upgrading. Enhanced with pedagogical features,
the book can be read by graduate and undergraduate students, as
well as senior management and executives involved in the study and
evaluation of EIS.
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