This book guides readers to the mastery of a wide array of
practical analytic techniques useful to local governments. Written
in an easy-to-read style with an emphasis on providing practical
assistance to students, local government practitioners, and others
interested in local government performance, this updated third
edition features analytic methods selected for their relevance to
everyday problems encountered in city and county governments. The
authors outline a variety of practical techniques including the
simplest that the fields of management, public administration,
policy analysis, and industrial engineering have to offer. Each
analytic technique is introduced in the context of a fictitious
case presented over a few pages at the beginning of that
technique's chapter. Contents include demand analysis, work
distribution analysis, process flow-charting, inflation
adjustments, annualizing capital costs, staffing analysis,
identifying full costs of a program or service, present value
analysis, life-cycle costing, lease/buy analysis,
cost-effectiveness analysis, benchmarking analysis, and more. This
updated third edition features a dramatic expansion of Excel-based
applications, plus templates and exercises accompanying many of the
chapters and available online. New chapters prepare readers to: *
use statistical tests to identify significant differences in
performance averages; * construct Pareto charts; * develop
cause-and-effect diagrams; * prepare control charts; * detect
possible discrimination in hiring and appointment practices; and *
present analytic evidence more effectively. This book is an
essential resource for students and instructors of public
administration courses on analysis, methods, evaluation,
productivity improvement, and service delivery. Online resources
for this book, including Excel templates, are available at
https://toolsfordecisionmaking.sog.unc.edu
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