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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
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Building a Lean Service Enterprise - Reflections of a Lean Management Practitioner (Hardcover)
Loot Price: R1,281
Discovery Miles 12 810
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Building a Lean Service Enterprise - Reflections of a Lean Management Practitioner (Hardcover)
Expected to ship within 12 - 17 working days
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This book provides an assorted set of reflections/lessons from the
"trenches" of Lean service and brings to fore leadership
challenges, new tools, and the known-unknowns (insights that very
few know but many in journey of Lean transformation need to know).
Lean has the ability to address a wide range of problems faced by
service companies, such as: complexity reduction, sales force
productivity enhancement, operations risk control, cost leadership,
combining scale with flexibility, service excellence and improving
employee morale and involvement. Many of the principles discussed
in the book are based on the author's first-hand experience in Lean
implementation.
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