In the face of international crime and terrorism, private security
together with public policing and the military is playing a crucial
role. The domain of private security is a fairly neglected field of
study, especially in South Africa, making this investigation a
substantial contribution. With the focus on the impact of
organisational culture on the levels of service delivery in South
Africa's largest security company, Group4 Securicor (G4S), a model
is proposed for aligning organisational culture with levels of
service excellence within the company. Data was collected by means
of a structured questionnaire with a preceding pilot study. The
Competing Values Framework (CVF) and the Baldrige criteria served
respectively as guideline for the development of the culture and
quality sections of the questionnaire. Although organisational
culture and service excellence are well-researched topics, no other
investigation applies these aspects to the private security
industry. The results show that organisational cultural impacts on
service excellence in G4S.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
