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The Right Sensory Mix - Decoding Customers' Behavior and Preferences (Hardcover, 2nd ed. 2022)
Loot Price: R1,830
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The Right Sensory Mix - Decoding Customers' Behavior and Preferences (Hardcover, 2nd ed. 2022)
Series: Management for Professionals
Expected to ship within 9 - 15 working days
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Many companies fail to acknowledge and analyze disparities observed
among customers and simply put them down to culture or emotion. New
neuroendocrinological research proves that people are rational:
They just have a different biological perception of the same
stimulus. Their preferences, behavior, and decisions are strongly
influenced by the hundreds of millions of sensors monitoring their
body and brain. People with more taste buds are, for example,
sensitive to bitterness and are more likely to drink their coffee
with sugar or milk, or to drink tea. This book helps product
managers, marketers, and corporate decision-makers understand and
predict customers' behavior and preferences. It provides the tools
to design the right sensory mix (color, shape, depth, taste, smell,
texture, and sound) for each product, and fine-tune their
positioning and range for every local market. Using cases from
different sectors, the author shows that this approach delivers
planet and people-friendly innovations which have a higher chance
of success in the market.
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