Many leaders take great care to separate their personal qualities
from their professional identity. Diana Jones, an executive coach
for 30-years, argues that this is unwise. In fact, 'soft' skills -
empathy, compassion, and authentic communication - are derived from
personal experience, and are both powerful and essential to
enhancing executive presence, influencing others and achieving
results. Through compelling stories and examples taken directly
from Jones's coaching sessions with experienced leaders, readers
will learn how to make enduring behavioural changes that will
produce better business results and create alignment among
disparate groups using empathy and leadership language.
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