The Environment of the Hotel Business.
Service, People, and Profits in the Hotel Business.
An Overview of Strategic Planning.
Planning in Hotels.
Hotel Organization.
Coordinating the Activities of a Hotel.
Hotel Staffing.
Motivation.
Communication in Hotels.
Leading People.
Leading Organizations.
An Overview of Controlling Hotel Operations.
Controlling Results: Hotel Revenues and Costs.
Control: Getting Employees to Do Things Right and to Do the Right Things.
The GMs' Background and Personal Characteristics.
The Day-to-Day Activities of Outstanding Hotel Managers.
Appendix.
Index.
General
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