The authors offer proven skills, training, and educational
applications that develop individual employee thinking for total
quality management, ISO 9000, or other quality-team business
programs. It develops the great potential of using cognitive-based
learning to empower people for quality and workplace leadership,
systems that move beyond traditional behavior-based training
techniques. The authors explain what can and cannot be done to
increase "creative thinking", insight, and adult intelligence. They
provide bottom-line measures for assessing the effectiveness of
training procedures and show how a commitment to substantive
life-long employee education can build a stronger business and
corporate presence in the marketplace of the future.
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