The front office is the "nerve center" of the hotel as it is the
key source of information pertaining to guest services. It serves
as the main channel of communication and information dissemination
for the hotel and is the core point of the hotel department's
business activities. The way the front office operates has become a
yardstick by which the organization measured. The book is packed
with comprehensive knowledge of front office systems and
procedures. Readers will understand operating and procedure of
guest safety and security in the hotel, various licenses required
for hotel business, and get acquainted with prevailing laws
pertaining to hotel operations as well as how front office
operations can be computerized, and much more.
General
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