0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

The Silver Market Phenomenon - Marketing and Innovation in the Aging Society (Hardcover, 2nd ed. 2011) Loot Price: R1,950
Discovery Miles 19 500
The Silver Market Phenomenon - Marketing and Innovation in the Aging Society (Hardcover, 2nd ed. 2011): Florian Kohlbacher,...

The Silver Market Phenomenon - Marketing and Innovation in the Aging Society (Hardcover, 2nd ed. 2011)

Florian Kohlbacher, Cornelius Herstatt

 (sign in to rate)
Loot Price R1,950 Discovery Miles 19 500 | Repayment Terms: R183 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

The current shift in demographics - aging and shrinking populations - in many countries around the world presents a major challenge to companies and societies alike. One particularly essential implication is the emergence and constant growth of the so-called "graying market" or "silver market", the market segment more or less broadly defined as those people aged 50 and older. Increasing in number and share of the total population while at the same time being relatively well-off, this market segment can be seen as very attractive and promising, although still very underdeveloped in terms of product and service offerings. This book offers a thorough and up-to-date analysis of the challenges and opportunities in leveraging innovation, technology, product development and marketing for older consumers and employees. Key lessons are drawn from a variety of industries and countries, including the lead market Japan.

General

Imprint: Springer-Verlag
Country of origin: Germany
Release date: October 2010
First published: 2011
Editors: Florian Kohlbacher • Cornelius Herstatt
Dimensions: 235 x 155 x 28mm (L x W x T)
Format: Hardcover
Pages: 465
Edition: 2nd ed. 2011
ISBN-13: 978-3-642-14337-3
Categories: Books > Business & Economics > Economics > Political economy
Books > Social sciences > Sociology, social studies > Population & demography > General
Books > Business & Economics > Economics > Labour economics > General
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Promotions
LSN: 3-642-14337-7
Barcode: 9783642143373

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200…
Basil O'Hagan Paperback R135 Discovery Miles 1 350
Deliver What You Promise - The…
Bali Padda Paperback R461 R417 Discovery Miles 4 170
Customer service
R. Machado Paperback  (2)
R584 Discovery Miles 5 840
Customer Services
M C Cant Paperback R308 Discovery Miles 3 080
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R783 Discovery Miles 7 830
Difficult Customers
Grainne Ridge Paperback R294 Discovery Miles 2 940
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R979 Discovery Miles 9 790
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R5,057 Discovery Miles 50 570
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R309 Discovery Miles 3 090
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R7,035 Discovery Miles 70 350
Promoting Consumer Engagement Through…
Monika Gupta, Priya Jindal, … Hardcover R7,123 Discovery Miles 71 230
Apprenticeship Customer Service…
Lambert Stewart, Elizabeth Blaikie, … Paperback R1,145 Discovery Miles 11 450

See more

Partners