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Step Up and Lead (Hardcover)
Loot Price: R2,087
Discovery Miles 20 870
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Step Up and Lead (Hardcover)
Expected to ship within 12 - 17 working days
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In his new book Step Up and Lead, Frank Viscuso-author, speaker,
and career deputy chief-shares the secrets of effective fire
service leadership, introduces the traits and skills essential for
successful fire service leaders, and discusses the importance of
customer service. Designed to help you reach the top of your
profession, this new book is considered must-read material for
anyone who is ready to step up and lead! Contents: Foreword by
Vincent Dunn; Acknowledgments; A leader of one; Leadership traits;
Leadership skills; Customer service; Call to action; Index.
Features and Benefits: Utilise the talents, skills & abilities
of others Effectively delegate tasks Deal with subordinate problems
Critique others Prevent freelancing Create a mentorship programme
Improve workplace morale Provide praise and recognition Conduct
effective meetings Tackle administrative tasks Create programmes
Communicate and present Lead on the fireground Set and achieve
goals Provide exceptional customer service Make high pressure
decisions Gain a competitive advantage with promotions
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