In this book leading experts from all over the world, including
George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James
Harrington, analyse and document various aspects of Total Quality
Management. Contributions range from discussions of the principles,
strategy, culture, leadership, education and benchmarking to world
class experience and achieving excellence both in the manufacturing
and service industries. With over 100 contributions this book is an
invaluable resource for the total quality management journey. It
will be of special interest to educationalists, academics, senior
managers and directors, and quality practitioners from both the
public and private sectors.
General
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