This book is about co-production but to put it simply, it's about
the importance of working together, sharing knowledge and
co-designing better ways to deliver services with service users,
families, and our communities. That is co-production in a
nut-shell. Co-production challenges the traditional way of
providing public services. It is a process that turns service users
from passive recipients into active shapers of public services,
because it means involving all stakeholders, including the people
who use a service. Instead of simply asking users how satisfied
they are with services, service providers instead engage front line
staff, service users, the local community, and other relevant
partners and ask "What can we design and deliver together that will
benefit our area?"
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