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Books > Business & Economics > Industry & industrial studies > Transport industries
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Public Transport and its Users - The Passenger's Perspective in Planning and Customer Care (Paperback)
Loot Price: R1,497
Discovery Miles 14 970
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Public Transport and its Users - The Passenger's Perspective in Planning and Customer Care (Paperback)
Series: Transport and Society
Expected to ship within 12 - 17 working days
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Public transport is essential to the quality of life of its
passengers, both as a means to move around but also to achieve a
sustainable environment. However, the passenger's position as a
customer is weakened by the dominance of monopolies, regulation and
political influence in our public transport systems. This book is
one of the first to examine strategies for the representation of
user interests in public transport from a variety of perspectives.
The authors review approaches to integrating the passengers' views
in the planning process and to protecting their interests in
operations and customer care across a range of European countries,
including Austria, Czech Republic, France, Germany, Italy, the
Netherlands, Sweden, Switzerland, the UK and EU policies. The book
presents the conclusions of this research and examples of good
practice. In this respect it will provide useful guidance for
policy makers, stakeholder organizations and planners, as well as
transport researchers.
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