In the e-government research community as well as in many
national e-government programs, interoperability is widely seen as
a key factor in developing effective and attractive e-services.
There is also agreement that interoperability encompasses not only
mere technical standards and interfaces, but also includes
organizational, legal, and cultural aspects. Several
interoperability frameworks have been introduced on national and
international levels, and recommendations have been made for the
adaptation of enterprise architectures in the public sector.
Common to all these approaches is their top-down deductive
procedure, which does not connect very well to the real world of
e-government projects. In contrast, in this volume, which is based
on empirical research, the authors introduce a bottom-up inductive
approach to deal with the challenges of interoperability-related
governance. Based on so-called "good-practice" cases of
interoperability in e-government, they derive concepts and
classifications that help to uncover and assess similarities and
differences between the cases. As a result, they present an
empirically based conceptual framework that details the options for
IT governance of interoperability in government. In addition, their
findings also make it possible to critically assess and improve
other existing frameworks.With this work, which combines different
thematic foci as well as a European and a US background the authors
situate empirical results in the broader context of theoretical and
political reflection. Thus they provide insights into strategic
choices for CIOs in e-government at a national or regional level,
experiences and lessons learned for managers and developers in
e-government projects, and a huge set of empirical data for
administrative and political scientists.
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