"In summary, the purpose of Six Sigma management is to promote joy
in work for all employees so that they have the energy to
participate in the improvement and innovation projects identified
from the organizational dashboard "
" "Howard S Gitlow
Authored by Dr, Howard Gitlow, one of the most respected Six
Sigma Master Black Belts, this well-organized volume demonstrates
the implementation of quality improvements into the all areas of
the workplace from the shop floor through a company s executive
offices. Illustrating his points with a number of case studies, the
book provides a compelling argument as to why Six Sigma should be
the preferred approach. It also explains how to build an
organization that both encourages and values the input of quality
teams, and details the steps they must take to implement and
maintain lean initiatives.
Dr. Howard S. Gitlow is Executive Director of the Institute for
the Study of Quality, Director of the Master of Science degree in
Management Science, and a Professor of Management Science, School
of Business Administration, University of Miami, Coral Gables,
Florida. He was a Visiting Professor at the Stern School of
Business at New York University in 2007, and a Visiting Professor
at the Science University of Tokyo in 1990 where he studied with
Dr. Noriaki Kano. He received his Ph.D. in Statistics (1974),
M.B.A. (1972), and B.S. in Statistics (1969) from New York
University. His areas of specialization are Six Sigma Management,
Dr. Deming s theory of management, Japanese Total Quality Control,
and statistical quality control. Dr. Gitlow has consulted and
co-taught courses with Dr. W. Edwards Deming and Dr. Noriaki Kano
(Science University of Tokyo).
Dr. Gitlow is a Six Sigma Master Black Belt, a Fellow of the
American Society for Quality, and a member of the American
Statistical Association. He has served on the editorial boards of
four journals. His list of consulting clients includes
universities, consulting firms, city governments, healthcare
organizations, insurance companies, utilities, manufacturing
organizations, and service organizations. Dr. Gitlow has testified
in 24 legal cases involving the following issues: critiquing and
developing sampling plans, discrimination (age, race, gender,
country of origin, and ethnicity), anti-trust, game fixing, jury
selection, and cost/benefit analysis.
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