Value-Driven IT Management explains how huge sums are wasted by
companies (and governments) on poorly aligned, poorly justified and
poorly managed IT projects based on 'wishful thinking' cost and
benefit assumptions and that even 'successful' projects rarely seem
to realise the benefits promised.
The author contends that the root cause of the disappointment and
disillusion often found in senior management with the value
extracted from its IT investments is a complacent corporate culture
that can actually foster uncommercial behaviours in both users and
internal suppliers of IT solutions.
The author sets out a detailed, pragmatic framework for
commercialising the internal IT Function and measuring its value to
the business. This is not to be achieved by deploying conventional
IT best practices or by making the IT Function look like an
external service provider. Instead the author proposes that the IT
Function should transform its value to the business by embracing a
small set of best value practices that will engender more
commercial behaviours in both IT staff and users and will focus the
IT Function's energies on delivering successful business outcomes
that will win the respect of senior management.
* Sets out a detailed approach to transforming the value that an IT
department can and should add to the business it serves
* Firmly rooted in the real world
* Practical and based on 27 years of experience of what actually
works in delivering IT services
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