In the second-half of the twentieth century, the emergence of
contact centres has literally changed the way of communicating
between suppliers and consumers. The capability of firms and
companies to provide various types of services, information and
technical support to customers located in spatially remote areas
has considerably increased during these years. As a result, the
presence of contact centres is commonly shared by companies
operating in very different markets at global level. In addtion,
the significant level of employment generated by these businesses
has stimulated a constant debate among regional and national
policymakers about the necessity to preserve the industry from the
threat of off-shoring. Despite these concerns, empirical studies
and academic research on contact centre businesses and activities
at regional level are very limited. The work presented in this book
seeks to contribute to the literature regarding the contact centre
industry. By exploring data collected in the North- West region of
England, the author examines agglomeration of contact centres and
related offshoring issues at regional and local levels.
General
Imprint: |
Lap Lambert Academic Publishing
|
Country of origin: |
Germany |
Release date: |
August 2010 |
First published: |
August 2010 |
Authors: |
Ignazio Cabras
|
Dimensions: |
229 x 152 x 8mm (L x W x T) |
Format: |
Paperback - Trade
|
Pages: |
128 |
ISBN-13: |
978-3-8383-9044-4 |
Categories: |
Books >
Business & Economics >
Business & management >
General
|
LSN: |
3-8383-9044-X |
Barcode: |
9783838390444 |
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