This book is a comprehensive and authoritative guide to voice user
interface (VUI) design. The VUI is perhaps the most critical factor
in the success of any automated speech recognition (ASR) system,
determining whether the user experience will be satisfying or
frustrating, or even whether the customer will remain one. This
book describes a practical methodology for creating an effective
VUI design. The methodology is scientifically based on principles
in linguistics, psychology, and language technology, and is
illustrated here by examples drawn from the authors' work at Nuance
Communications, the market leader in ASR development and
deployment.
The book begins with an overview of VUI design issues and a
description of the technology. The authors then introduce the major
phases of their methodology. They first show how to specify
requirements and make high-level design decisions during the
definition phase. They next cover, in great detail, the design
phase, with clear explanations and demonstrations of each design
principle and its real-world applications. Finally, they examine
problems unique to VUI design in system development, testing, and
tuning. Key principles are illustrated with a running sample
application.
A companion Web site provides audio clips for each example:
www.VUIDesign.org
The cover photograph depicts the first ASR system, Radio Rex: a
toy dog who sits in his house until the sound of his name calls him
out. Produced in 1911, Rex was among the few commercial successes
in earlier days of speech recognition. "Voice User Interface Design
"reveals the design principles and practices that produce
commercial success in an era when effective ASRs are not toys
butcompetitive necessities.
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