This guide to achieving sustainable world-class performance
provides guiding principles to senior executives and best practices
to managers that, if fully embraced and implemented correctly, will
transform most any firm into an organization capable of dominating
its industry throughout the 21st Century. While there are many best
practices that firms should consider in their efforts to
continuously improve, there are seven best practices that are
indispensable in this era of rapid change, increasing customer
demands, and intense global competition. These seven best practices
address the people, processes, and technology elements of which
every enterprise is comprised and without them firmly in place,
organizations will eventually flounder. When driven by top
management, instituting 15 business principles based on these seven
best practices will transform an organization from mediocrity to a
powerhouse referred to as The Best Practices Enterprise. These
proven principles and practices are supported by nearly 50 real
examples and excerpts from actual projects to demonstrate how
multiple organizations have institutionalized these best practices.
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