This book, first published in 1991, examines the actual costs of
operating an acquisitions department. Acquisitions and business
librarians have written eight highly practical chapters that will
allow you to see beyond the obvious materials budget to the hidden
but often enormous internal expenditures involved in the daily
operation of your acquisitions department. These experts discuss
the costs involved in pre-order searching; managing exceptions to
the work flow; implementing an integrated online system; automating
serials acquisitions; supporting personnel: interviewing and
hiring, training, performance, mistakes, absenteeism, staff
development; performing public relations / extra services requested
by faculty and patrons; organizing payment operations; and
processing invoices. Each chapter, in addition to identifying the
costs, illustrates what happens to make costs expand and proposes
suggestions for controlling the costs.
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