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ISO/IEC 20000 an Introduction (Paperback) Loot Price: R1,487
Discovery Miles 14 870
Repayment Terms: R139 pm x 12*
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ISO/IEC 20000 an Introduction (Paperback): Jan Van Bon, Leo van Selm

ISO/IEC 20000 an Introduction (Paperback)

Jan Van Bon, Leo van Selm

Series: Best Practice Series

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Loot Price R1,487 Discovery Miles 14 870 | Repayment Terms: R139 pm x 12*

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CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

General

Imprint: van Haren Publishing
Country of origin: Netherlands
Series: Best Practice Series
Release date: February 2008
First published: March 2008
Authors: Jan Van Bon • Leo van Selm
Dimensions: 174 x 241 x 15mm (L x W x T)
Format: Paperback
Pages: 238
ISBN-13: 978-90-875308-1-5
Categories: Books > Business & Economics > Business & management > Management & management techniques > General
LSN: 90-875308-1-1
Barcode: 9789087530815

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