CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking
new title looks at the ISO/IEC 20000 Standard: the scope and the
its basis on the concept of a quality management system. By explain
the basic processes and functions within IT Service Management it
describes for the reader some of the common concepts and
definitions that are understood across the globe. It builds on this
by describing the basic building blocks of the standard that can be
applied to ANY service management framework: whether it is ITIL or
any other. ISO/IEC 20000 An Introduction describes Service
Management standards that must be attained for corporate
accreditation
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