The benefits of using technology to remake government seem
almost infinite. The promise of such programs as user-friendly
"virtual agencies" and portals where citizens can access all
sections of government from a single website has excited
international attention. The potential of a digital state cannot be
realized, however, unless the rigid structures of the contemporary
bureaucratic state change along with the times. Building the
Virtual State explains how the American public sector must evolve
and adapt to exploit the possibilities of digital governance fully
and fairly. The book finds that many issues involved in integrating
technology and government have not been adequately debated or even
recognized. Drawing from a rich collection of case studies, the
book argues that the real challenges lie not in achieving the
technical capability of creating a government on the web, but
rather in overcoming the entrenched organizational and political
divisions within the state. Questions such as who pays for new
government websites, which agencies will maintain the sites, and
who will ensure that the privacy of citizens is respected reveal
the extraordinary obstacles that confront efforts to create a
virtual state. These political and structural battles will
influence not only how the American state will be remade in the
Information Age, but also who will be the winners and losers in a
digital society.
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