Customer Servitude - Poverty, Prejudice, and Power On the Front Lines of American Commerce (Paperback)

Customer service jobs are the fastest growing sector of the economy, and they're filled by women, minorities, and the working poor. American commerce is built on a system which places the most marginalized workers at the mercy of the American public, prioritizes personality over skill, and promises advancement and wage opportunities which don't exist. Customer service employees know they're being exploited, but they've been effectively silenced through decades of injustice. It's time to make some noise.

General

Imprint:	Lulu.Com
Country of origin:	United States
Release date:	2018
Authors:	Jaye B. Owens
Dimensions:	229 x 152 x 12mm (L x W x T)
Format:	Paperback - Trade
Pages:	208
ISBN-13:	978-1-387-48640-3
Categories:	Books > Business & Economics > Business & management > General
LSN:	1-387-48640-3
Barcode:	9781387486403

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