Understanding, Managing and Implementing Quality - Frameworks, Techniques and Cases (Hardcover)

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Release date:	December 2001
First published:	2002
Editors:	Jiju Antony • David Preece
Dimensions:	234 x 156 x 17mm (L x W x T)
Format:	Hardcover
Pages:	254
ISBN-13:	978-0-415-22271-6
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
LSN:	0-415-22271-0
Barcode:	9780415222716

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