World Class Applications shows what real organisations have done to
implement Six Sigma, the methodology used, and the results
delivered. The book provides details of how these organisations
overcame issues with the statistical tools of Six Sigma and
provides valuable lessons by explaining what went wrong when
implementation failed. Cases cover topics including: Six Sigma in
HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma
in IT; and Six Sigma to improve reporting quality.
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