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Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management
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Managing Information Services - A Transformational Approach (Paperback, n.e of 2r.e)
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Managing Information Services - A Transformational Approach (Paperback, n.e of 2r.e)
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This new edition of "Managing Information Services" has been
significantly revised and restructured to reflect the need for
libraries and information services to manage the transformation
necessary to become more relevant to the knowledge age's dynamic,
customer-centred environment. It reflects the move from managing
physical assets to exploiting knowledge, technology and innovation;
new models of learning; global, mobile communication and new
delivery mechanisms with a focus on relationships. Introductory
sections on management and strategic influences emphasise the
importance of knowledge management skills, teamworking, corporate
responsibility and customer satisfaction as a driver for change. A
new section on corporate governance has been added that includes
managing different forms of capital, and there is expanded coverage
of investment, security, risk management and business continuity.
Maintaining a competitive advantage through service quality and
multiple delivery channels is another theme found throughout the
book. Recommended reading for students, this is also acknowledged
as a comprehensive and yet sufficiently detailed reference on the
key management subjects for information service managers.
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