Managing Information Services - A Transformational Approach (Paperback, n.e of 2r.e)

This new edition of "Managing Information Services" has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment. It reflects the move from managing physical assets to exploiting knowledge, technology and innovation; new models of learning; global, mobile communication and new delivery mechanisms with a focus on relationships. Introductory sections on management and strategic influences emphasise the importance of knowledge management skills, teamworking, corporate responsibility and customer satisfaction as a driver for change. A new section on corporate governance has been added that includes managing different forms of capital, and there is expanded coverage of investment, security, risk management and business continuity. Maintaining a competitive advantage through service quality and multiple delivery channels is another theme found throughout the book. Recommended reading for students, this is also acknowledged as a comprehensive and yet sufficiently detailed reference on the key management subjects for information service managers.

General

Imprint:	Ashgate Publishing Limited
Country of origin:	United Kingdom
Release date:	July 2006
First published:	May 2006
Authors:	Jo Bryson
Dimensions:	244 x 172 x 21mm (L x W x T)
Format:	Paperback
Pages:	400
Edition:	n.e of 2r.e
ISBN-13:	978-0-7546-4634-1
Categories:	Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management Books > Reference & Interdisciplinary > Library & information sciences > Library & information services Promotions
LSN:	0-7546-4634-3
Barcode:	9780754646341

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