A contractor's success hinges around their most important asset:
the customer relationship. With forty five years in the
construction industry, author Joe Egan rose from apprentice to
senior management and ownership positions at several large
construction companies. Learn from his decades of experience in
witnessing the building and destruction of that fragile bond
between the contractor, employees and customers. Readers will (1)
Uncover the common traits of the very successful contractors (2)
Know the reasons why customers issue contracts other than the low
price (3) Understand the principals and importance of true
leadership (4) Recognize how to treat subcontractors (5) Build and
maintain loyal customers (5) Learn how to get the contract on the
next presentation and (6) Distinguish what is really important in
life.
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