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Quantitative Models for Performance Evaluation and Benchmarking - Data Envelopment Analysis with Spreadsheets (Paperback, Softcover reprint of the original 3rd ed. 2014)
Loot Price: R4,200
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Quantitative Models for Performance Evaluation and Benchmarking - Data Envelopment Analysis with Spreadsheets (Paperback, Softcover reprint of the original 3rd ed. 2014)
Series: International Series in Operations Research & Management Science, 213
Expected to ship within 18 - 22 working days
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The author is one of the prominent researchers in the field of Data
Envelopment Analysis (DEA), a powerful data analysis tool that can
be used in performance evaluation and benchmarking. This book is
based upon the author’s years of research and teaching
experiences. It is difficult to evaluate an organization’s
performance when multiple performance metrics are present. The
difficulties are further enhanced when the relationships among the
performance metrics are complex and involve unknown tradeoffs. This
book introduces Data Envelopment Analysis (DEA) as a
multiple-measure performance evaluation and benchmarking tool. The
focus of performance evaluation and benchmarking is shifted from
characterizing performance in terms of single measures to
evaluating performance as a multidimensional systems perspective.
Conventional and new DEA approaches are presented and discussed
using Excel spreadsheets — one of the most effective ways to
analyze and evaluate decision alternatives. The user can easily
develop and customize new DEA models based upon these spreadsheets.
DEA models and approaches are presented to deal with performance
evaluation problems in a variety of contexts. For example, a
context-dependent DEA measures the relative attractiveness of
similar operations/processes/products. Sensitivity analysis
techniques can be easily applied, and used to identify critical
performance measures. Two-stage network efficiency models can be
utilized to study performance of supply chain. DEA benchmarking
models extend DEA’s ability in performance evaluation. Various
cross efficiency approaches are presented to provide peer
evaluation scores. This book also provides an easy-to-use DEA
software — DEAFrontier. This DEAFrontier is an Add-In for
Microsoft® Excel and provides a custom menu of DEA approaches.
This version of DEAFrontier is for use with Excel 97-2013 under
Windows and can solve up to 50 DMUs, subject to the capacity of
Excel Solver. It is an extremely powerful tool that can assist
decision-makers in benchmarking and analyzing complex operational
performance issues in manufacturing organizations as well as
evaluating processes in banking, retail, franchising, health care,
public services and many other industries.
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