Linguistic Ethnography of a Multilingual Call Center - London Calling (Paperback, Softcover reprint of the original 1st ed. 2019)

This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Communicating in Professions and Organizations
Release date:	2019
First published:	2019
Authors:	Johanna Woydack
Dimensions:	210 x 148 x 12mm (L x W x T)
Format:	Paperback
Pages:	214
Edition:	Softcover reprint of the original 1st ed. 2019
ISBN-13:	978-3-03-006639-0
Categories:	Books > Language & Literature > Language & linguistics > Sociolinguistics Books > Language & Literature > Language & linguistics > Psycholinguistics > Bilingualism & multilingualism Books > Language & Literature > Language & linguistics > Semantics (meaning) > Discourse analysis Books > Social sciences > Sociology, social studies > Ethnic studies > General Books > Social sciences > Sociology, social studies > Social institutions > Work & labour Books > Social sciences > Sociology, social studies > Anthropology > Social & cultural anthropology > General
LSN:	3-03-006639-8
Barcode:	9783030066390

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