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Books > Social sciences > Sociology, social studies > Social institutions > Work & labour
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Linguistic Ethnography of a Multilingual Call Center - London Calling (Hardcover, 1st ed. 2019)
Loot Price: R2,448
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Linguistic Ethnography of a Multilingual Call Center - London Calling (Hardcover, 1st ed. 2019)
Series: Communicating in Professions and Organizations
Expected to ship within 10 - 15 working days
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This book presents an innovative institutional transpositional
ethnography that examines the textual trajectory of "the life of a
calling script" from production by corporate management and clients
to recontextualization by middle management and finally to
application by agents in phone interactions. Drawing on an
extensive original research it provides a behind-the-scenes view of
a multilingual call center in London and critiques the archetypal
modern workplace practices including extensive use of monitoring
and standardization and use of low-skilled precariat labor. In
doing so, it offers fresh perspectives on contemporary debates
about resistance, agency, and compliance in globalized workplaces.
This study will provide a valuable resource to students and
scholars of management studies, communication, sociolinguistics,
and linguistic anthropology.
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