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Books > Business & Economics > Business & management > Management of specific areas > Purchasing & supply management

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Total Quality in the Construction Supply Chain - Safety, Leadership, Total Quality, Lean, and BIM (Paperback) Loot Price: R2,020
Discovery Miles 20 200
Total Quality in the Construction Supply Chain - Safety, Leadership, Total Quality, Lean, and BIM (Paperback): John S Oakland,...

Total Quality in the Construction Supply Chain - Safety, Leadership, Total Quality, Lean, and BIM (Paperback)

John S Oakland, Marton Marosszeky

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Loot Price R2,020 Discovery Miles 20 200 | Repayment Terms: R189 pm x 12*

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Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies.

This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation's Performance, which should be measured on a "balanced scorecard," including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs - Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction.
The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.
Written by two of the world's leading experts, in a logical and verypractical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
* Key management techniques applied specifically to the needs of the construction industry
* International case studies demonstrate how to achieve real and lasting improvements in quality across the industry

General

Imprint: Butterworth-Heinemann
Country of origin: United Kingdom
Release date: 2006
First published: 2006
Authors: John S Oakland • Marton Marosszeky
Dimensions: 246 x 174 x 27mm (L x W x T)
Format: Paperback
Pages: 538
ISBN-13: 978-0-7506-6185-0
Categories: Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
Books > Business & Economics > Business & management > Management of specific areas > Purchasing & supply management
Books > Business & Economics > Industry & industrial studies > Construction & heavy industry > Construction industry
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LSN: 0-7506-6185-2
Barcode: 9780750661850

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