Organizations in the construction industry struggle with three key
issues: quality management or better meeting customer expectations,
supply chain management or more effectively working with suppliers
to provide a seamless service to customers, and knowledge
management, the challenge of learning between collaborating
organisations and between people working on similar projects around
the world. Excellence in these key aspects of business is the
hallmark of great companies.
This book tackles each of these themes, demonstrating their
significance as strategic concepts for the construction sector and
illustrating how development goals in each of the areas can be met.
To be successful Total Quality has to impact on the organisation's
Performance, which should be measured on a "balanced scorecard,"
including the results from the customer. This can be achieved
through good Planning and improvements in Processes through
involvement of the People. These 4Ps combine with the 4Cs -
Customer, Culture, Communication and Commitment to provide a model
for implementing total quality into construction.
The book brings together, within this consistent theoretical
framework, international case studies from all areas of the
construction industry. These include examples as diverse as
quarrying, construction, design, real estate, land development and
regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore
Australia and Japan. Through these the authors demonstrate how a
total quality or business excellence strategy can be applied in all
activities in the construction supply chain to achieve world-class
performance.
Written by two of the world's leading experts, in a logical and
verypractical style, Total Quality in the Construction Supply Chain
offers students and others new to the subject a clearly structured
introduction to the concept of quality in the industry, while
offering help and guidance to the most experienced professionals.
The book should also appeal to people from all areas of the
building and construction sector in any country.
* Key management techniques applied specifically to the needs of
the construction industry
* International case studies demonstrate how to achieve real and
lasting improvements in quality across the industry
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