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Books > Computing & IT > Computer communications & networking

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IT Service Management - Support for your ITSM Foundation exam (Paperback, 3rd New edition) Loot Price: R1,073

Discovery Miles 10 730

Repayment Terms: R101 pm x 12*

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IT Service Management - Support for your ITSM Foundation exam (Paperback, 3rd New edition): John Sansbury, Ernest Brewster,...

IT Service Management - Support for your ITSM Foundation exam (Paperback, 3rd New edition)

John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths

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Loot Price R1,073 Discovery Miles 10 730 | Repayment Terms: R101 pm x 12*

Expected to ship within 9 - 15 working days

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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

General

Imprint:	BCS, The Chartered Institute for IT
Country of origin:	United Kingdom
Release date:	March 2016
First published:	2016
Authors:	John Sansbury • Ernest Brewster • Aidan Lawes • Richard Griffiths
Dimensions:	244 x 170 x 13mm (L x W x T)
Format:	Paperback
Pages:	226
Edition:	3rd New edition
ISBN-13:	978-1-78017-318-4
Categories:	Books > Computing & IT > General theory of computing > General Books > Computing & IT > Computer hardware & operating systems > Systems management Books > Computing & IT > Computer communications & networking > General Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Information technology industries Promotions
LSN:	1-78017-318-0
Barcode:	9781780173184