IT Service Management - Support for your ITSM Foundation exam (Paperback, 3rd New edition)

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

General

Imprint:	BCS, The Chartered Institute for IT
Country of origin:	United Kingdom
Release date:	March 2016
First published:	2016
Authors:	John Sansbury • Ernest Brewster • Aidan Lawes • Richard Griffiths
Dimensions:	244 x 170 x 13mm (L x W x T)
Format:	Paperback
Pages:	226
Edition:	3rd New edition
ISBN-13:	978-1-78017-318-4
Categories:	Books > Computing & IT > General theory of computing > General Books > Computing & IT > Computer hardware & operating systems > Systems management Books > Computing & IT > Computer communications & networking > General Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Information technology industries
LSN:	1-78017-318-0
Barcode:	9781780173184

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