Listening with Empathy - Creating Genuine Connections with Colleagues Clients and Customers (Hardcover)

In Store A, a pushy sales assistant sporting a fake smile assaults you. In Store B, you're helped by a genuinely friendly salesperson, who takes extra time to meet your needs. If, like 69 per cent of all customers, emotional experience is the biggest factor in deciding whether you'll take your business back to a store or office, Store B wins your loyalty. In today's service-oriented marketplace, career success for everyone from salesperson to CEO depends on the ability to create lasting emotional connections to keep customers and clients satisfied and eager to do business. Yet, many of us check our heart at the office door and spend the workday in cold fish mode or else remain at the mercy of our negative thoughts and emotional habits. Empathy on Demand provides a simple yet astonishingly effective 4-step mood-boosting method that allows you to harness your natural brightness and warmth. Based on the principle that if you feel good, your clients will too, this follow-up to Take Charge of Your Mind offers a practical toolkit for feeling great in your own skin, shifting rapidly from negative to genuinely positive moods and making authentic heart contact with customers, clients and colleagues. As you hone your abilities to create strong bonds with others by making them feel truly accepted and appreciated, you'll find yourself increasingly confident, charismatic and successful.

General

Imprint:	Hampton Roads Publishing Co
Country of origin:	United States
Release date:	March 2007
First published:	2007
Authors:	John Selby
Dimensions:	184 x 133 x 24mm (L x W x T)
Format:	Hardcover
Pages:	240
ISBN-13:	978-1-57174-514-9
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management Promotions
LSN:	1-57174-514-9
Barcode:	9781571745149

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