In this volume, the authors begin by defining usability, advocating
and explaining the methods of usability engineering and reviewing
many techniques for assessing and assuring usability throughout the
development process. They then follow all the steps in planning and
conducting a usability test, analyzing data, and using the results
to improve both products and processes.
This book is simply written and filled with examples from many
types of products and tests. It discusses the full range of testing
options from quick studies with a few subjects to more formal tests
with carefully designed controls. The authors discuss the place of
usability laboratories in testing as well as the skills needed to
conduct a test.
Included are forms to use or modify to conduct a usability test, as
well as layouts of existing labs that will help the reader build
his or her own.
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