You've likely heard about or even witnessed horse and dog
whisperers at work. They instinctively understand the animal's
issues, they somehow gain the animal's trust, and they achieve
results that were only envisioned, but never realized. So too in
this book, you will learn about whisperers - client whisperers. It
was due to these remarkable client whisperers that an
entrepreneurial start-up company with no investment capital
achieved leader status in a highly competitive market. The book
includes descriptions of and stories about all aspects of a complex
client service business, including sales, marketing, pricing, risk
mitigation, service delivery, mergers and acquisitions, and
strategic partnering. But most importantly it is a refreshing story
about the client whisperers who focused on the needs and gained the
trust of their clients to synergistically achieve success. In doing
so, these client whisperers proved that client success begets
company success - even against some of the largest consulting
companies in the world. Do you know a client whisperer? Have you
ever worked with one? Are "you" a client whisperer? For answers to
these questions, we invite you to read the engaging success story,
Client Whisperers. "It is rare these days to encounter people who
can deliver the type of principled leadership that has been missing
in so many of our twenty-first century corporations. Jim and
Judie's remarkable success story illustrates how to transform
passion, purpose, integrity, wisdom and strong professional will
into a sustainable market leadership position. This is a story
about client whispering at the highest level " Jim Pascarell,
former General Manager CMA Consulting Services "This wonderful
story is a testament to the theory that client success begets
company success. If you want to better understand how to increase
the value of your products and services to your served markets,
either as a service organization or an individual service provider,
this book is a must read " John Roberts, Ph.D., former Chief
Financial Officer Santa Rosa Junior College "A great read for
anyone in business. Jim reminds us that listening to your customers
is the best lesson of all." Neil Boyer, former President The Cedar
Group "These folks certainly have mastered the art of
differentiation. Their creative and artful execution produced some
extraordinary results, including wrestling market share away from
some of the largest consulting companies in the world. And their
many interesting stories make a terrific 'cook book' for
entrepreneurs of all types." John Willie, President Creative Engine
General
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