Align your leadership team to deliver the highest possible value to
your customers
Too many organizations today suffer from silo-centric behavior
and intra-organizational conflict. Yet most don't understand what's
holding them back from achieving outstanding performance.
Value stream mapping--an essential but underused methodology--is
a proven approach to help you visualize and resolve disconnects,
redundancies, and gaps in your value delivery system. More than
merely a tool to eliminate operational waste, value stream mapping
is a highly effective means to transform leadership thinking,
define strategy and priorities, and create customer-centric work
flow.
In this detailed guide, business performance improvement experts
Karen Martin and Mike Osterling present a practical way to deeply
understand how work gets done--in any environment--and how to
design improved work systems.
You'll learn how to: Prepare and engage your leadership team in
the transformation process Gain a deep understanding about your
current work systems and the related barriers to delivering value
Design a future state that enables outstanding performance on all
fronts Adopt the new design and lay the foundation for continued
improvement
Whether you are a novice, an experienced improvement
practitioner, or a leader, "Value Stream Mapping" will help you
design and operate your business more effectively. And if your
organization already uses value stream mapping, this book will help
you improve your transformation efforts.
In today's rapid-fire business environment, there are too many
problems to be solved and too many opportunities to be leveraged to
operate without a highly effective means for accomplishing the
important work to be done. Value stream mapping is the missing link
in business management and, properly executed, has the power to
address many business woes.
PRAISE FOR "VALUE STREAM MAPPING"
""Value stream mapping has evolved from its roots as a tool used
by geeks to reimagine and reconfigure manufacturing operations to a
process to enable deep organizational intervention and
transformation. With Value Stream Mapping, Karen Martin and Mike
Osterling provide an outstanding guide for practitioners engaged in
the challenging work of improving the horizontal flow of value
across organizations."" -- John Shook, Chairman and CEO, Lean
Enterprise Institute, and author, Learning to See
""Despite decades of viewing value stream mapping as the core
tool of Lean transformations, there is still confusion. Karen and
Mike put mapping in its proper perspective as a methodology for
getting high-performing teams to see waste, share a future state
vision, and build meaningful actions that are carried out with
passion and purpose."" -- Jeffrey Liker, author, The Toyota Way
""In Value Stream Mapping, Karen and Mike not only provide a
great how-to book for transforming value streams, they also
demonstrate the benefits that taking a holistic view can have on an
organization's culture and commitment to customer value. There is
something to learn for the novice and expert on every page."" --
Jeff Chester, Chief Revenue Officer & Senior Vice President,
Availity
""Martin and Osterling have written an excellent book that shows
you how to do value stream mapping and do it right. Follow their
advice and your organization will get the profoundly radical change
required to better serve your customers and create unprecedented
profits and agility."" -- Brian Maskell, author, Practical Lean
Accounting
""VSM is often misunderstood and underutilized. Strategically,
it can be a Rosetta Stone to help bring disparate organizational
silos together and a catalyst for stimulating and prioritizing
enterprise-wide transformation. Karen and Mike have produced
another terrific guide. Read it, practice it, share it, teach it.""
-- Steve Bell, author, Run Grow Transform
""Value Stream Mapping is well worth picking up. It's a
straightforward user's guide to constructing current-state and
designing future-state value stream maps that help you visualize
and improve your efforts to flow value to your customer."" --
Matthew May, author of The Laws of Subtraction
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