Many approaches seek to facilitate information and knowledge
management (IKM) practices within business contexts. These
approaches identify organizational factors (e.g. culture or IT) or
to suggest management processes (e.g. HRM) that are conducive to
IKM. Existing work has tended to ignore the complexity of
organizational contexts and the interdependencies between
information and knowledge. This work reports on an interpretive
multi-methodological research (MMR) study consisting of three
sequential phases: action research, transition and case study. The
data arising from the three research phases is synthesized to (1)
confirm a suitable referent model on which IKM frameworks can be
based and (2) develop a practical IKM framework. The referent model
features two established concepts: (a) the domains of IKM activity
and (b) double and single loop feedback loops. The practical IKM
framework has three dimensions: (i) domains of IKM activity and
feedback loops (ii) organizational enablers (iii) project context.
This framework will be useful to practitioners needing managing the
business environment to ensure success of IKM projects or
initiatives.
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