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The Empathetic Workplace - 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job (Paperback)
Loot Price: R327
Discovery Miles 3 270
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The Empathetic Workplace - 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job (Paperback)
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Loot Price R327
Discovery Miles 3 270
Expected to ship within 12 - 17 working days
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This critical resource gives managers, HR, and anyone who may come
into contact with someone in trauma-including workplace violence,
harassment, assault, illness, addiction, fraud, bankruptcy, and
more-the tools they need to be prepared for what lies ahead. This
book is crucial for every manager or HR representative who
shouldn't just prepare to one day be faced with a report of a
traumatic experience at work, but plan on it. This five-step method
will help managers make survivors feel supported and understood.
The Empathetic Workplace guides supervisors of any level through an
understanding of how stories of trauma impact the brain of both the
survivor and the listener, as well as the tools to handle the
interaction appropriately, to help the listener, the organization,
and most importantly, the survivor. The easy-to-follow LASER method
outlined in these pages includes the following elements that all
managers should know and understand: Listen-Controlling your own
reaction, managing your body language, asking open-ended questions,
hearing what is not being said, and winding down the speaker when
the conversation becomes unproductive are essential elements in
being a good listener. Acknowledge-Once someone shares a difficult
personal story with you, it is important to acknowledge that gift.
Share-You can help the speaker regain some measure of control by
sharing information with him or her about what happened or what
happens next, your personal or organizational values, and what you
don't yet know but hope to learn. Empower-You can help the
traumatized person by providing him or her with resources that are
available to them through the company or outside groups. Return-The
final step is to ensure that the traumatized person has a way to
come back later when he or she cannot remember all that you said,
thinks of more questions, or wishes for updates. The LASER
technique can benefit all who are responsible for others, from
top-tier managers at Fortune 500 companies to Residence Advisors in
college dormitories.
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