Generally speaking, Web 2.0 technologies support real-time or other
innovative, Web-based social interactions, and they are
increasingly popular among consumers, the private sector, and more
recently, government. Citizen 2.0: Public and Governmental
Interaction through Web 2.0 Technologies defines the role of Web
2.0 technologies in government and highlights a variety of
strategies and tools public administrators can use to engage
citizens. Chapters provide suggestions for adoption and
implementation based on the lessons learned by scholars and
practitioners in the field. More importantly, it will present an
analysis of how Web 2.0 technology can transform government and
explore how citizen expectations and preferences can be included in
decision-making. The collection provides a vital resource for
practitioners and academics to stay abreast of the latest research
within the ever-burgeoning field.
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