This slim volume packs a powerful punch. Ken Blanchard, a
bestselling author whose books have sold more than 12 million
copies in over 25 languages, has hit the mark again with this short
and snappy parable. A company's president is in trouble - he gave a
ranting, raving performance at a board meeting and the company is
in danger of folding. Now, his prodigy - referred to only as 'the
young man' - is desperate to help him in any way he can. He calls
up an old family friend (the One Minute Manager) and over the
course of a weekend he learns a strategy that just might save the
president's neck and the company as well - the art of apologizing.
The premise of the One Minute Apology is deceptively simple - begin
with surrender and end with integrity. It's deceptive in that
although the apology itself may only take a minute, the
time-consuming part comes in being completely honest with yourself
and taking responsibility for your mistakes. The authors point out
that the core of most problems is a truth you don't want to face,
so it takes a good measure of courage and humility even to begin.
The real test of an apology is not just sharing how you feel bad
about what you did, but also showing that you feel bad enough to
actually change your behaviour. The real power of the apology lies
in actions, not words. Blanchard's advice has the potential not
only to correct a wrong, but also to restore the confidence others
have in you. It's essential reading for today's business leaders in
particular, but the message also strikes a chord for personal
relationships as well. (Kirkus UK)
The latest addition to the phenomenally successful ONE MINUTE
MANAGER series of business classics by Ken Blanchard: this new
parable teaches readers how to accept responsibility for their
errors. The phenomenal business classic THE ONE MINUTE MANAGER
introduced three secrets of management: One Minute Goal-Setting,
One Minute Praisings, and One Minute Reprimands. Now told in Ken
Blanchard's signature breezy style, this enlightening business
parable - the fourth secret of the One Minute Manager - presents a
concept that, implemented properly, is one of the most powerful
actions for improving company and employee morale. Step-by-step,
Blanchard teaches readers how to accept responsibility for their
errors and to deal with the cause of the damage while maintaining
their integrity.
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