The One Minute Apology - A Powerful Way to Make Things Better (Paperback, New Ed)

This slim volume packs a powerful punch. Ken Blanchard, a bestselling author whose books have sold more than 12 million copies in over 25 languages, has hit the mark again with this short and snappy parable. A company's president is in trouble - he gave a ranting, raving performance at a board meeting and the company is in danger of folding. Now, his prodigy - referred to only as 'the young man' - is desperate to help him in any way he can. He calls up an old family friend (the One Minute Manager) and over the course of a weekend he learns a strategy that just might save the president's neck and the company as well - the art of apologizing. The premise of the One Minute Apology is deceptively simple - begin with surrender and end with integrity. It's deceptive in that although the apology itself may only take a minute, the time-consuming part comes in being completely honest with yourself and taking responsibility for your mistakes. The authors point out that the core of most problems is a truth you don't want to face, so it takes a good measure of courage and humility even to begin. The real test of an apology is not just sharing how you feel bad about what you did, but also showing that you feel bad enough to actually change your behaviour. The real power of the apology lies in actions, not words. Blanchard's advice has the potential not only to correct a wrong, but also to restore the confidence others have in you. It's essential reading for today's business leaders in particular, but the message also strikes a chord for personal relationships as well. (Kirkus UK)

The latest addition to the phenomenally successful ONE MINUTE MANAGER series of business classics by Ken Blanchard: this new parable teaches readers how to accept responsibility for their errors. The phenomenal business classic THE ONE MINUTE MANAGER introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings, and One Minute Reprimands. Now told in Ken Blanchard's signature breezy style, this enlightening business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.

General

Imprint:	HarperCollins
Country of origin:	United Kingdom
Series:	One Minute Manager Series
Release date:	February 2004
Authors:	Kennethh Blanchard • Margret McBride
Dimensions:	197 x 130 x 9mm (L x W x T)
Format:	Paperback
Pages:	114
Edition:	New Ed
ISBN-13:	978-0-00-716006-8
Categories:	Books > Business & Economics > Business & management > Management & management techniques > General Books > Health, Home & Family > Self-help & practical interests > Popular psychology > General
LSN:	0-00-716006-2
Barcode:	9780007160068

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