In today's rapidly changing global work environment, all workers
directly experience increased organizational complexity. Companies
are functionally distributed, many across the globe. Intense
competition for markets and margins makes adaptiveness and
innovation imperative. Information and communication technologies
(ICT) are pervasive and fundamental infrastructures, their use
deeply integrated into work processes. Workers collaborate
electronically with co-workers they may never meet face-to-face or
with employees of other companies. New boundaries of time, space,
business unit, culture, company partnerships, and software tools
are driving the adoption of a variety of novel organizational
forms. On a macro level, these changes have started to reshape
society, leading some to speak of the "Network Society" and "The
Information Age."
This book begins with consideration of possible frameworks for
understanding virtuality and virtualization. It includes papers
that consider ways of analyzing virtual work in terms of work
processes. Following that, the book takes a look at group processes
within virtual teams, focusing in particular on leadership and
group identity. The book goes on to consider the role of knowledge
in virtual settings and other implications of the role of fiction
in structuring virtuality.
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