Web services are increasingly important in information technology
with the expansive growth of the Internet. As services proliferate
in domains ranging from e-commerce to digital government, the need
for tools and methods to measure and guide the achievement of
quality outcomes is critical for organizations. Managing Web
Service Quality: Measuring Outcomes and Effectiveness focuses on
the advances in Web service quality, covering topics such as
quality requirements, security issues, and development and
integration methods of providing quality services. Covering both
technical and managerial issues related to Web service quality,
this authoritative collection provides academicians, researchers,
and practitioners with the most advanced research in the field.
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