As knowledge management becomes embedded within organizations it
becomes more important for students to understand its principles
and applications. In this textbook, Dr. Kimiz Dalkir provides a
comprehensive overview of the field on knowledge management with an
emphasis on translating theory into practice. Working from a
multidisciplinary perspective, Dr. Dalkir weaves key concepts,
tools, and techniques from sociology, cognitive science, content
management, knowledge engineering, cybernetics, organizational
behaviour, change management, and information science into a
three-level approach to understand Knowledge Management from the
individual, community, and organization levels. Using everyday
language and clear illustrations, Dr. Dalkir integrates theory and
practice in a highly accessible manner to provide students with a
comprehensive and practical knowledge management skill set.
Case Studies from:
IBM, Xerox, Siemans, Ericsson Canada, ICL, Thomas and Betts,
Chevron/Texaco, British Petroleum, CIDA, Hughes Space and
Communications, SUN, British Telecommunications, J.P. Morgan Chase,
Buckman Labs
, Nokia, GE, Viant, Xerox, Sigma, Hill and Knowlton
, Teamware, U.A. Army, British Petroleum, Price Waterhous Coopers,
Lybrand, KPMG, Mercedes-Benz
, Monsanto, Northrup Grumman, Ford Motor Company, Accenture, Dell,
Siemans Medical Systems
*Highly practical treatment that links knowledge management,
content management and information management seamlessly throughout
the book
*Author has over ten years' experience in knowledge
management/content management/information management in the
corporate world
*First textbook by a knowledge management professor
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