Listening is critical in today’s organizations. As recent
examples in the #MeToo era and numerous organizational failures and
scandals illustrate, the consequences of poor listening in
organizations can be significant, and in some cases, catastrophic.
Listening is commonly described in terms of ethics, overlooking its
strategic value. The book guides leaders and decision-makers to
question the listening habits, practices, and infrastructure within
their organizations. The author lays out an argument for the
benefits and challenges of strategic listening. She also develops a
method for internal analysis of listening capabilities and
practices, and provides a framework for building and maintaining a
more robust listening culture, infrastructure, and set of
practices. In order to improve organizational listening, the author
argues that we need to do more than improve personal listening
skills, we need to design organizations to listen.
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