Dr. Williams contends that over the last 20 years a change has
occurred in organizations that has created a syndrome of
dysfunctions that are neither good for businesses nor for the
people who work in them. Williams sees businesses as living
entities, and argues that how they act and react will have an
impact on their employees, and often a devastating impact. In much
the same way as businesses make decisions, people make choices, and
seldom are these decisions and choices congruent. Unless disparate
self-interests and goals can be reconciled--unless a partnership
can be restored between people and their organizations--not only
will employees be damaged, but the success of their organization,
upon which they depend for their livelihoods, will be jeopardized.
How this dangerous situation came about, what it means, and how it
can be remedied is the subjet of Dr. Williams' book. Research-based
and always in touch with the realities of commerce, Dr. Williams
will make business people aware that organizations and their people
must become reunited, and then show them how it can be done.
Dr. Williams makes clear he is not simply speculating or
theorizing. His goal is to make management aware of the
dysfunctions that are damaging their organizations, and how these
are reflected in the behaviors of their employees. When he calls
for a focus on humanity, spirit, and context, Dr. Williams is
actually offering a workable, real-world strategy to breathe new
life into organizations of all kinds--a strategy he calls The
Trinity Process. Its purpose: to help management restore the
essential partnership between organizational entities and the
people who make them succeed or fail. In Part One he shows what it
means to be part of any organization and, with anecdotes and cases
from his own research, helps readers grasp the dynamics of their
own organizations. In Part Two he proposes new or reframed
paradigms that provide an underpinning for the reestablishment of
equality between organizations and their employees. Then, in Part
Three he presents The Trinity Process itself. The result is a
remarkably lucid, readable, engrossing exploration of
organizational life today, important reading for decision makers in
all types of organizations, public as well as private, and for
academics concerned with how organizations behave.
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